BSBLDR523 - LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS

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BSBLDR523
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Overview

Application of the unit

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.

The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships.These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision-making strategies, which require the exercise of considerable discretion and judgement.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Learning goals

Learning goals include:

· The student is able to explain and apply the characteristics associated with effective and positive workplace relationships.

· The student is able to manage workplace relationships through networking, consultation, conflict resolution and managing work.

· The student is able to support workplace relationships by adhering to legislative and organisational requirements.

Topic 1 - Characteristics of effective workplace relationships
Topic 2 - Managing workplace relationships
Topic 3 - Supporting workplace relationships
Assessment